We carried out a review of the data available to us about Cheriton Homecare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Cheriton Homecare Limited, you can give feedback on this service.
Whitehawk Inn is a domiciliary care agency that provides a live-in care service to people in their own home. At the time of the inspection four people were receiving a service in the homes in Sussex, Surrey and London.
At the time of the inspection, everyone who used the service received personal care. However, not everyone who uses this type of service will receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who knew their needs well and provided person centred and responsive support. The registered manager led the staff to deliver person centred care, which had achieved good outcomes for people.
People were protected from avoidable harm and abuse. Safeguarding policies and procedures were embedded within practice and were consistently followed. Staff had recognised signs of abuse and had reported any concerns.
Staff ensured that people’s physical, mental and emotional needs and wishes were the focus of their support. People were encouraged to live healthy lives and received food of their choice.
People received kind and compassionate support. Staff encouraged and promoted people’s independence. People told us they were treated with respect and dignity and supported to make decisions about their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, staff and relatives all spoke positively about the focus and dedication of the registered manager. People were supported by a management team that looked to ensure they received good person-centred care. The quality of care people received was audited and monitored by staff using effective quality assurance systems.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25/02/2019 and this is the first inspection since that registration. The last rating for this service was good (published 17 February 2017). Since this rating was awarded the service has moved premises and has changed the name of the service. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the timescales set out on our registration programme.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.