We carried out a review of the data available to us about Care Affair Solihull Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Affair Solihull Ltd, you can give feedback on this service.
Care Affair Solihull Ltd is a domiciliary care agency providing personal care and support to 41 people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider monitored the service to ensure it continued to provide a good quality care. However, quality monitoring audits had not identified the issues we found during the inspection.
All the people, relatives, and staff we spoke with said the service provided good quality care. The culture of the service was open and honest and the provider, management team and staff were approachable.
Staff were knowledgeable and kind. People had regular staff who they got to know well. People and relatives told us how friendly and caring the staff were. Staff enjoyed their work and got on well with the people they supported who they valued and treated with dignity.
Staff provided responsive and flexible care to people in line with their preferences and choices. If people communicated non-verbally staff knew how to engage with them.
People were safe using the service. Staff knew how to protect people from harm and reduce the risk of accidents and incidents. The service was sufficiently staffed to ensure people's needs were met. Staff supported people with their medicines and this was done safely. Staff understood how to prevent and control the spread of infection.
People were assessed before using the service to ensure their needs could be met. Assessments addressed people's physical and health needs, their cultural and language needs, and what was important to them. Staff worked with GPs, district nurses, and other health and social care professionals to ensure people's health and social care needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 07 February 2017). Since this rating was awarded the registered provider of the service has changed the service to Care Affair Solihull Ltd. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
The inspection was prompted in part due to concerns raised by the local authority in relation to the management of the service. We found no evidence during this inspection that people were at risk of harm from this concern.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.