Medipro Faraday House Also known as Medipro Clinical Services Limited

Updated 31 May 2022

Medipro Clinical Services Ltd is an independent ambulance service based in Stockton on Tees, which provides urgent and emergency care support (not including events) to NHS ambulance trusts.

The main focus of the business is training and education. We do not regulate the provision of pre-hospital education delivered by this service.

The provider is on a framework agreement with three NHS ambulance trusts. They use three ambulances for regulated activity, have 20 staff and do not undertake patient transport work. The provider has developed a core of staff mentors to work with students and students are placed on fixed contracts until they qualify.

The service was previously Emergency Medical Services Ltd in Darlington – this was inspected but not rated in 2017. This inspection found no breaches of regulation.

Medipro Clinical Services Ltd was registered by the CQC on 20 March 2019. The registered manager has been registered with the CQC since 2016.

The service is registered to provide the following regulated activities:

• Transport services, triage and medical advice provided remotely
• Treatment of disease, disorder or injury
• Surgical procedures
• Diagnostic and screening procedures

Updated 31 May 2022

We rated it as good because:

The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.

Staff provided good care and treatment, and gave patients pain relief when they needed it. The service met agreed response times. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.

Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.

The service planned care to meet the needs of people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.

Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 31 May 2022