6 March 2020
During a routine inspection
Deva Point ECH is an extra care service consisting of 62 apartments accommodating people aged 55 and over within a large purpose built building. At the time of the inspection 25 people received personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received a caring service and felt supported and valued as individuals. People told us they were treated with respect and staff upheld their dignity during care visits. People were supported by staff who knew people well and trusting relationships had been formed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in developing their care plans which were person centred and changes were made as people’s needs changed.
Staff supported people to access a wide range of activities which enabled them to pursue their social and leisure interests and reduced the risk of social isolation.
Systems were in place to manage risks to people’s health and wellbeing and medicines were managed safely.
The service was well-led and staff felt well supported by an open and honest culture. The provider also worked with other professionals and organisations to ensure positive outcomes were achieved for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 March 2019 and this is the first inspection.
Why we inspected
This was a planned inspection to provide Deva Point with its first CQC rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.