30 January 2020
During an inspection looking at part of the service
Bloomcare Ltd is a domiciliary care agency. At the time of the inspection it was providing personal care to two people living in their own homes.
People’s experience of using this service and what we found
People’s medicines were not always managed safely. Medicines records were not always in place when needed and some were not fully completed. We have made a recommendation about medicines management.
The service did not always complete the relevant checks to ensure staff were safely recruited. We have made a recommendation about recruitment processes.
Risks relating to people’s health conditions had not been assessed to ensure staff knew how to support people safely. Staff had not been offered training to ensure they understood people’s specific health needs.
The provider did not have effective quality monitoring processes in place. Records were not kept of staff induction and supervision and the provider lacked oversight of staff training and development needs.
People told us they felt safe and were supported by a consistent staff team. Staff had been given safeguarding training and knew how to raise concerns.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24/04/2019 and this is the first inspection.
Why we inspected
We received information of concern regarding the management of the service. As a result, we undertook a focused inspection to review the Key Questions of Safe and Well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other Key Questions. We therefore did not inspect them.
We have found evidence that the provider needs to make improvements. Please see the Safe and Well-led sections of this report.
Following the inspection, the provider took action to mitigate the risks.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.