Liaise (South East) Supported Living Service

Progress Housing Supported Living Service provides personal care and support to people living in their own homes. People who received a service had a learning disability and complex needs including communication impairments, physical health needs and complex behaviour. At the time of the inspection five people were receiving a service from one location.

People were tenants in a shared house in a residential street. Each person had tenancy agreements with the landlord. The property was over two floors and had been fully adapted to meet the needs of people who lived there. People had their own bedrooms and bathrooms and shared the communal areas and garden.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them. The property did not have signage that identified it as a place where people received care and support. Staff were discouraged from wearing anything that suggested they were care staff.

People’s experience of using this service and what we found

People were safeguarded from situations in which they may experience harm. Risks to people's safety had been thoroughly assessed, monitored and managed so they were supported to stay safe. People received support from a skilled and consistent team of staff who knew them well. People told us they felt safe.

There was a visible person-centred culture which was truly imbedded within the ethos of the service. The manager and staff team were highly motivated and proud of the service they provided to people. There was a strong commitment to ensure the service was inclusive and people had the opportunity to develop new skills and community connections.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were treated with dignity and compassion by a kind, caring staff and management team who understood people's individual needs, choices and preferences well.

The culture of the service was positive, and people and staff were complementary of the management and provider. Systems and process were in place to monitor the quality of the service being delivered. Staff told us it was a good place to work and the enthusiasm from the team impacted positively on the people using the service.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 29 March 2019 and this is the first inspection.

Why we inspected

This was a planned inspection in line with our inspection schedule for new services.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.