We carried out a review of the data available to us about Kingfisher View on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kingfisher View, you can give feedback on this service.
Kingfisher View is a residential care home providing accommodation and personal care for up to 12 people with mental health needs, acquired brain injury, schizophrenia and dementia. At the time of our inspection there were 11 people living at the home.
People's experience of using this service and what we found
People were safeguarded from the risks of abuse. Staff received training in this area and knew how to recognise and report abuse. Risks associated with people's care were identified and risk assessments were in place to minimise the risk. Accidents and incidents were monitored, and trends and patterns identified. People received their medicines as prescribed. The premises and equipment were safe and clean. The provider made sure infection control processes helped keep people safe during the COVID-19 pandemic. The home was clean and there were PPE stations situated at several point throughout the home. The provider had a robust recruitment procedure which ensured new staff were recruited safely.
Staff understood the requirements of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Staff received robust induction, training and supervision. There were effective channels of communication for the staff team. People had access to other health care professionals as needed.
People who used the service and visitors provided positive feedback about the service and were complimentary about staff and management. Staff were confident people received high quality care and told us it was a good place to work. People received person centred care and staff knew the people they were supporting well. Care plans identified how people preferred their care to be delivered. People enjoyed a range of activities. Systems were in place to monitor and respond to complaints.
Staff were positive about the home and the leadership of the registered manager. The registered manager understood their role and responsibilities in ensuring people received high quality care. Quality management systems were in place. The registered manager was responsive and where appropriate took swift action to address shortfalls. They were keen to develop and improve their systems and provide people with quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 April 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on inspection timescales.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re inspection programme. If we receive any concerning information we may inspect sooner.