Jewel Home Care

Jewel Home Care is a domiciliary care agency, providing personal care to people in their own homes. At the time of inspection, two people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found.

Details of how to reduce risks to people's safety were not always included in people’s care plans.

Safe recruitment practices were not fully robust to ensure only suitable staff worked at the service.

Enough staff were employed to meet people's needs, though calls providing personal care had not always been timely.

Quality assurance systems had not been in place to check that staff recruitment systems were robust, risk assessments to ensure people’s safety were detailed and agreed call times had been met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.People said they received safe care and were protected against abuse, neglect and discrimination.

People told us they were treated with respect and dignity and staff had a caring and friendly approach to them. They said they had very good relationships with staff. Staff encouraged people to maintain their independence and do as much for themselves as they wanted to.

Care plans reflected people's individual needs and preferences. People were supported to have choice and control of their lives.

The registered manager understood their responsibilities and worked in an open and transparent way. People were aware of how to make a complaint and were pleased that the registered manager always listened to any concerns and acted on them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us in May 2019 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.