Archived: Shine House

Updated 23 August 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We undertook this inspection on 16 June 2016 and was announced. The provider was given 48 hours’ notice because the location provides support to people living in supported living accommodation. We needed to be sure that senior staff were available to assist with the inspection.

The inspection team consist of an adult social care inspector. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information sent in by the provider, including notifications and spoke with the local authority quality monitoring team. We sent out 24 questionnaires to people using the service, staff, friends and relatives and community professionals. We received positive feedback and people and community professionals said that they would recommend the service to their relative. We received positive feedback about the service.

During the inspection we met and spoke with five people using the service. We looked at three people’s care plans and associated care records. We looked at five people’s medicines administration records (MAR). We interviewed three staff members, including the registered manager and director. We looked at three staff personnel files. Following the inspection we spoke with the local authority commissioning team.

Updated 23 August 2016

We undertook an announced comprehensive inspection of Shine House on 16 June 2016. We told the provider two days before our visit that we would be coming. Shine House is a supported living accommodation based in Barnet. At the time of this inspection, they provided support to four people living at the service. Shine House provides support to people with mental health needs who require support to maintain and develop their independence. This includes prompting people to take their medicines, engaging them in activities and assisting them to maintain their wellbeing and independence to move on to their own accommodation. .

At our last inspection in October 2013 the service was meeting the regulations inspected.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service told us the service was well run and they felt safe. They said staff were caring and staff we spoke with were enthusiastic about their work with people.

Staff had received safeguarding adults training and demonstrated a good understanding of how to protect people from harm. The service had risk assessed and put in place measures to protect people and to maintain a safe environment.

There were enough staff on duty to meet people’s needs and the service had safe recruitment processes in place.

The registered manager and director had a good understanding of their responsibilities under the Mental Capacity Act 2005 (MCA) and staff demonstrated they understood people’s rights and asked people’s consent before offering support.

Staff had received training to equip them to meet people’s physical and mental health support needs. Staff supported people to access the appropriate medical services and were proactive in requesting medical interventions.

People had person centred support plans and staff motivated and supported people to identify and attend a variety of social activities. Several people had been successful in attending college courses that would assist them to develop work skills for their future independence. People had been involved in their care planning and there were regular reviews.

There was a complaints policy and procedure and people were encouraged to raise concerns. People were asked their views about the service and they felt involved in the running of the service.

The service undertook audits to ensure the quality of the service and had built strong working relationships with local authority commissioners.