We carried out a review of the data available to us about Buddleia House Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Buddleia House Care Home, you can give feedback on this service.
Buddleia House Care Home is a residential care home providing personal care to 24 people at the time of the inspection. The service can support up to 38 people.
People’s experience of using this service and what we found
People received outstanding care around their nutritional needs because the home put strong emphasis on promoting the importance of eating and drinking. People’s independence was encouraged by the creative design of the home. People were supported to achieved excellent outcomes through an innovative approach to dementia care. People’s needs were holistically assessed and continually monitored to achieve best outcomes. Where it was needed, support from external health professionals was promptly sought. People were supported to take part in meaningful activities to promote independence and to give them a purpose to their day. People were supported by staff who were skilled and knew them well.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were safe and protected from avoidable harm. There were enough staff employed to meet people’s needs. Safe recruitment checks were in in place. Risks to people were assessed and measures were in place to manage any environmental risks. Medicines were generally managed safely. Systems were in place to protect people from catching COVID-19 infection.
People were treated with respect and dignity. Staff knew people well and respected their individuality. People were encouraged to retain their independence. We made a recommendation for the provider to look at the care plans review processes to improve family members or relatives involvement in those reviews.
People's support was individualised, their interests, preferences, likes and dislikes were known to staff. People were supported to maintain relationships important to them. The provider had a complaints processes which relatives were aware of and felt able to voice any concerns.
The service was well managed. There was a culture of continuous improvement with a clear focus on ensuring any changes enhanced the quality of the service people received. The home used a range of systems and processes to monitor the quality and effectiveness of the service provided. Actions had been identified and added to the home's improvement plan, which was regularly reviewed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 March 2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.