True Face Aesthetics

Updated 23 June 2021

True Face Aesthetics is an independent provider of aesthetic treatments and weight loss services and offers a range of services to adults over the age of 18 years. They also provide several treatments that do not fall within the scope of registration.

The director of True Face Aesthetics Ltd is a registered general nurse with independent nurse prescriber specialisms and provides the majority of the care and treatment to patients. The director is supported by a Registered Manager, who is also a registered nurse with independent nurse prescriber specialisms. No other staff are employed at the service.

True Face Aesthetics is registered to provide services from 381 Brinsworth Road, Brinsworth, Rotherham, S60 5EF under the following regulated activities:

• Services in slimming clinics
• Surgical procedures
• Treatment of disease, disorder and injury

At the time of the inspection the provider, had applied to remove the regulated activity services in slimming clinics as the slimming service provided could now be provided under one of the other regulated activities.

The property is rented by the provider and consists of a patient waiting room, toilet, storeroom and a consulting room on ground level. There are free car parking spaces on the road outside the practice.

The practice is open from 10am until 5pm Monday to Friday or by appointment at other times.

How we inspected this service

During our visit we:

• Spoke with the director and registered manager.
• Reviewed 15 CQC patient experience responses where patients had shared their views and experiences of the service.
• Reviewed information provided to us electronically.
• Completed a site visit at the clinic.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 23 June 2021

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at True Face Aesthetics on 2 June 2021 as part of our inspection programme. This was a first rated inspection for the service that was registered with the Care Quality Commission (CQC) in April 2019.

True Face Aesthetics provides a range of aesthetic and weight management treatments.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. True Face Aesthetics provides a range of non-surgical cosmetic interventions that are not within CQC scope of registration, such as, micro needling, light therapy, dermal fillers and facial peel. Therefore, we did not inspect or report on these services.

Fifteen people provided feedback about the service. All the feedback we received was positive about the service and care and treatment provided.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Patients were treated with kindness and respect and were involved in decisions about their care.
• The service had adjusted how it delivered services to support and meet the needs of patients during the COVID-19 pandemic.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

• Review training records held and make all records of training undertaken available on site.
• Review process to verify identity to ensure consistent approach in line with policy and procedure.
• Consider developing a written major incident plan.
• Consider a written risk assessment to support the decisions about which emergency medicines should be held in relation to the services provided and in line with Resuscitation Council UK guidance.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care