We carried out a review of the data available to us about Alina Homecare (Rustington) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alina Homecare (Rustington), you can give feedback on this service.
Alina Homecare (Rustington) is a domiciliary care agency that provides personal care to people in their own homes. The geographical area covered by this service extends from Rustington towards Worthing in the east and Bognor Regis towards the west of the county. At the time of our inspection, there were 60 people who used the service, with various health needs, including dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe receiving support from the care staff. A relative said, “Staff are very good and almost spot on time all the time. We’ve had no missed visits”. Risks to people, including their environment, had been identified and assessed and were managed well. Care plans provided detailed information and guidance for staff on people’s assessed needs. One person said, “Staff know me inside out. They know how I like things”. People were supported to receive their medicines, where required, from trained staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. One person said, “Staff don’t take over. They will listen to what I want and do what I ask. No carer comes in and says, ‘We are doing it this way’. They respect my wishes and they are a very good bunch of carers. I have never really had a problem with them”.
People were supported by kind and caring staff who knew them well. A relative said, “Staff communicate well, they give her attention and they cheer her up. They can sometimes bring a smile out and her face will light up”. People were treated with dignity and respect.
People’s care plans provided detailed information and guidance about their wishes and preferences. Care was personalised and appropriate and people’s cultural needs were acknowledged. Complaints were dealt with in line with the provider’s policy.
People were encouraged to be involved in all aspects of the service. They were asked for feedback about the care they received. Feedback from a relative stated, ‘Carers come once a week to shower my father. They are all kind, respectful, professional and punctual. We couldn’t ask for more; excellent and caring’.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service at the previous premises was good (report published 2 March 2019).
Why we inspected
The service was inspected because there was a change of registration when the provider moved premises.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.