Archived: Churchill Health Care (Ealing)

Churchill Health Care (Ealing) is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of the inspection they were offering support with personal care to 17 people. The majority of people were older adults, although the agency also provided a service to younger adults with disabilities. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were happy with the service they received. They felt involved in making decisions about their care. They told us the agency listened to them and provided a service which was personalised and met their needs.

Care plans were clear and included details about people's individual needs and how they wanted to be cared for. The agency had assessed the risks involved in providing care and had developed plans to minimise these.

People received their medicines in a safe way and as prescribed. They also had the support they needed with preparing meals, shopping and accessing the community. The agency carried out regular checks to make sure staff were providing safe care and to reassess any changes in people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The staff were happy working for the agency. They told us they would recommend working there to others and they felt supported. The provider's recruitment procedures made sure the staff were suitable. They undertook a range of training to ensure they could provide effective care. The staff were regularly supervised and had good communication with managers.

People had the same regular care workers assigned to care for them. They arrived on time and stayed the agreed length of time, completing all assigned tasks. There were enough staff, and the agency made sure they had enough time to travel between visits, so they were not late and did not feel rushed. There were electronic call monitoring systems, so the managers could identify if a care worker did not arrive for a visit, or if care tasks were not completed.

There were effective systems for monitoring the quality of the service and receiving feedback from stakeholders. The managers knew everyone who used and worked at the service and had regular contact with them. Feedback they had received was positive, and where they had received complaints, they had acted on these and learnt from them. There were appropriate systems for dealing with accidents, incidents and emergency situations. These were being followed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of the service since it was registered on 27 March 2019.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.