Archived: i-HEART 365 Service - Extended Hours

Updated 10 January 2020

Barnsley Healthcare Federation (CIC) is registered with the Care Quality Commission to provide a GP extended hours service to 250,000 people living in and around Barnsley area. The service is contracted by the NHS Barnsley clinical commissioning group (CCG) to provide routine same day GP and nurse appointments in the evenings, weekend and bank holidays. 

The provider has other locations registered with the Commission, which include the out-of-hours service, GP streaming service and four GP practices.

Patients access the Extended hours service by calling the dedicated telephone number between 4pm to 6pm on weekdays and between 8am to 9.30am on weekends and bank holidays to book an appointment for that day. The calls are answered at Barnsley Healthcare Federation CIC headquarters at Oaks Park.

The NHS 111 service can also book patients into appointments with GPs and nurses at the extended hours sites.

Patients who contact the service are offered an appointment with a GP or a nurse at either Woodland Drive, Barnsley, S70 6QW or the Chapelfield Medical Centre, Mayflower Way, Wombwell, Barnsley S73 0AJ and occasionally at the Barnsley Hospital NHS Foundation Trust site.

Appointments are available on weekdays from 6.30pm to 10.30pm and 10am to 2pm on weekends and bank holidays.

The service employs both male and female GP’s and nursing staff. They are supported by an administration/call handling team and a management team who are responsible for the day-to-day running of the service.

Barnsley Healthcare Federation CIC is registered with the Commission to provide the following regulated activities, diagnostic and screening, transport services, triage and medical advice provided remotely and treatment of disease, disorder and injury from i-HEART 365 Service - Extended Hours, Woodland Drive, Barnsley, South Yorkshire, S70 6QW.

We visited the Oaks Park headquarters and Chapelfields site as part of this inspection.

Further details can be found by accessing the provider’s website at www.iheartbarnsley.org.uk  .

Updated 10 January 2020

This service is rated as Good overall. (Previous inspection November 2018 – Good)

The key questions are rated as:

• Are services safe? – Good
• Are services effective? – Good
• Are services caring? – Good
• Are services responsive? – Good
• Are services well-led? – Good

We carried out an announced comprehensive inspection at i-HEART 365 Service – Extended Hours on 14 November 2019 due to registration changes since the last inspection. The service, under their old registration had been rated as inadequate at an inspection in February 2018 but then as good during a follow-up inspection in November 2018.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care