17 February 2023
During a routine inspection
Stellar Healthcare Solutions Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection 2 people with care needs were using the service.
People’s experience of using this service and what we found
The provider had quality monitoring processes in place, but these were not always effective as the areas that required improvement seen during the inspection had not been identified through the provider's monitoring process. Risk mitigation plans were not always robust.
People were satisfied with the care provided and felt safe. The provider followed safe recruitment practices and staff received appropriate training to meet people’s care needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans provided information about people’s care needs and how they would like their care to be provided. People were supported by the same staff who were kind and caring.
People using the service, relatives and staff told us the registered manager was approachable and involved in the day to day running of the service.
The provider had procedures for managing incidents, accidents, safeguarding alerts and complaints, but had not yet had any.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 9 April 2019. On 27 May 2021, we undertook a focused inspection to review the key questions of responsive and well-led only. However, there was insufficient evidence to rate the service. Therefore, this is the first rated inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Enforcement and Recommendations
We have identified breaches in relation to safe care and good governance.
Please see the action we have told the provider to take at the end of this report.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.