We carried out a review of the data available to us about New Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about New Office, you can give feedback on this service.
Always Bespoke Care Ltd provides personal care to people in their own homes. The office is based in Burnley and provides support to people in the Ribble Valley, Rossendale and Hydnburn districts. Not everyone who used the service received personal care. CQC only inspects where people receive a regulated activity. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 40 people were receiving personal care.
People’s experience of using this service and what we found
People were safe and protected from abuse. There were enough staff to support people. People received support from a small team of staff who they knew. Staff supported people to take their medicines safely. Staff followed robust infection prevention and control procedures to protect people from infection. The provider learnt from incidents to further improve the safety of the service.
The provider carried out thorough assessments of people’s needs. People received the support they required. Staff were trained and competent to provide people’s care. Staff provided the support people needed with preparing and enjoying their meals and drinks. Staff liaised with healthcare services to ensure people received the support they needed. People made decisions about their care and their rights were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring to people. People valued the care they received and spoke of really enjoying the carers company. Staff asked people for their views about their care and respected the decisions they made. Staff promoted people’s privacy, dignity and independence.
The service was responsive to people’s needs and took account of their preferences. People received high-quality, person-centred care. The provider had an effective procedure for receiving and responding to complaints about the service. People received compassionate care and were supported to remain at home as they reached the end of life.
The provider had developed a positive, person-centred culture. The provider, management team and staff were committed to providing people with high-quality care. The provider and staff understood their responsibilities under the duty of candour. The provider used feedback received to ensure the continuous improvement of the service. Staff and people who used the service said they would recommend it.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This was the first inspection for the service.
Why we inspected:
This service was registered with us on 2 May 2019 and this is the first inspection.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.