Blossom24 Healthcare and Training Ltd

Updated 12 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes. The service had a manager registered with the Care Quality Commission. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection. We also gave time for the registered manager to send us inspection information, so we did not have to spend an extended amount of time in the office of the service.

Inspection activity started on 26 November 2021 and ended on 3 December 2021. We visited the office location on 26 November 2021.

What we did before the inspection

We reviewed information we had received about the service and we sought feedback from the local authority. The provider sent us a provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We took this into account when we inspected the service and made the judgements in this report. We used all this information to plan our inspection.

During the inspection we spoke with two relatives of people who used the service about their experience of the care provided. We spoke with two care staff members, the registered manager and the provider. We reviewed a range of records. This included two people's care records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the registered manager to validate evidence found. We looked at quality assurance documents.

Updated 12 January 2022

Blossom24 Healthcare and Training Ltd is a domiciliary care agency, providing personal care to adults and children in their own homes. At the time of inspection, two young people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found.

People receiving care from the service had a variety of needs. Their families told us that they felt safe and were cared for by experienced caring staff team who knew their relative well.

The provider and registered manager had systems and processes in place to safeguard people from harm and abuse. Staff completed training in safeguarding and how to report concerns. Risks to people’s safety were assessed and strategies were put in place to reduce the risks.

People were protected from the risk of infection. Staff took part in regular testing for COVID -19. There were sufficient staff to meet the needs of the people at the service. Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide safe and effective care. Systems and processes were in place to safely manage people’s medicines if required.

People were supported to live healthier lives and staff were available to help them access healthcare services if required. We saw that the service worked closely with healthcare professionals to ensure good outcomes for people.

Staff were kind and caring and provided people with warm, person-centred care. Staff understood people’s individual care needs and preferences and used their knowledge to provide people with good quality care.

Staff were supported well by the management team and enjoyed working at the service.

There were systems and processes in place to ensure the quality of the service. The registered manager ensured actions were taken to make improvements when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. The service ensured that people were living as full a life as possible, achieving their best possible outcomes. Families told us that people using the service were receiving good opportunities in a supportive environment.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us in April 2019 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.