The Care Quality Commission
  • Dentist
  • Dentist

Lower Clapton Dental Surgery

84 Lower Clapton Road, Clapton, London, E5 0RN (020) 8985 2490

Provided and run by:
Mr Sunil Dodhia

Important: The provider of this service changed. See old profile

All Inspections

27 June 2022

During an inspection looking at part of the service

We carried out this announced focused inspection on 27 June 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • The dental clinic had information governance arrangements.

Background

Lower Clapton Dental Surgery is in the London Borough of Hackney and provides NHS dental care and treatment for adults and children.

The practice is located on the ground floor of a building close to Homerton over ground train station. There is level access into the building for people who use wheelchairs or those with pushchairs. The practice has one treatment room and a separate decontamination room.

The team includes the principal dentist, an associate dentist, two dental nurses and a receptionist.

During the inspection we spoke with the principal dentist and a dental nurse. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday, Tuesday, Wednesday and Friday from 9.30am to 5pm.

2 May 2014

During a routine inspection

We spoke to three patients and observed interactions between reception staff and patients. Staff were polite and maintained people's privacy and dignity by ensuring that the doors were kept closed during treatment. Patients told us they were very happy with the service they received. One patient said 'I can't fault this dentist, he is amazing and has the ability to put me at ease." Whilst another said" The practice is really flexible. They can squeeze me in if they can, or get me an appointment at their other surgery if fully booked."

The practice was clean, protective clothing was available and clinical waste was disposed of appropriately. Staff were able to talk us through the decontamination process and were up to date with infection control training. Staff had attended safeguarding training and were able to tell us how they would respond if they suspected any form of abuse.

Staff told us they felt supported and worked closely as a team and that appraisals were completed yearly. Staff were aware of the procedure in an emergency and where to locate the emergency medication. However, we found two expired medicines and were told that they would be returned and new ones ordered immediately.

We reviewed a patient satisfaction survey that had been completed in December 2013 and found patients were satisfied with the care they received. Staff were aware of the procedure to follow when dealing with an incident or complaint.