We carried out a review of the data available to us about Apex Prime Care Poole on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Apex Prime Care Poole, you can give feedback on this service.
Apex Prime Care Poole is a domiciliary care service providing personal care to people at home. Not everyone who uses the service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were 75 people using the service at the time of the inspection.
People’s experience of using this service and what we found
People and relatives experienced good care. They said staff were kind, caring and patient, respected their privacy and did not rush them. People’s care needs were individually assessed and planned for. Risk assessments and care plans were kept up to date. Staff understood people’s needs and preferences.
People felt safe with the staff who supported them and had confidence in their skills. There were pre-employment checks to ensure staff were suitable to work in a care setting. The registered manager and staff understood their responsibilities for safeguarding people from abuse and avoidable harm. Where people needed support with their medicines, this was managed safely.
People and their loved ones reported that staff noticed changes in their health and supported them to get the appropriate healthcare. The service worked in partnership with health and social care professionals to help ensure the best possible outcomes for people.
People generally had a small team of regular staff. Staff were well supported through training, supervision and informal support from the office team. New staff went through an induction to ensure they had the skills required and felt comfortable with their role.
People and relatives told us care workers always wore clean personal protective equipment (PPE) and washed their hands regularly. PPE was readily available for staff, who were part of a regular coronavirus testing programme. Staff were familiar with current guidance about using PPE.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives were confident in the leadership of the service and valued the good communication. Staff spoke positively about their work and the way they were managed. The registered manager and staff understood their roles and responsibilities. Quality assurance processes were in operation, with action on any issues identified.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 8 May 2019 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 12 April 2016.
Why we inspected
This was a planned inspection based on the date the service was registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.