Ashvic 24/7 Quality Care Services Limited

Ashvic 24/7 Quality Care Services Limited is a domiciliary care agency. They provide personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 20 people were receiving personal care.

People’s experience of using this service and what we found

The provider failed to ensure safe recruitment and induction practices were consistently in place. Risks related to infection prevention and control had not been identified. Medicines records did not always accurately reflect if medicine had been administered. Systems and process in place to monitor the safety and effectiveness of the service required improving.

Care plans were in the process of being transferred to an electronic care planning system. Not all care plans had been transferred and required updating. However, people were supported by staff that understood their individual needs. Staff took part in regular testing for COVID -19. There were sufficient staff to meet the needs of the people at the service.

People were supported to live healthier lives and staff were available to help them access healthcare services if required. We saw that the service worked closely with healthcare professionals to ensure good

outcomes for people.

Staff provided people with person-centred care. Staff understood people's individual care needs and preferences and knew how to support people in their preferred way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice, however, documents relating to best interests had not always been completed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 April 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on date of registration.

Enforcement

We have identified a breach in relation to the lack of oversight of the service being provided.

Please see the action we have told the provider to take at the end of this report

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will continue to monitor information we receive about the service, which will help inform when we next inspect.