Archived: Home Helpers Care Ltd

Home Helpers Care Ltd is a domiciliary care service supporting people in their own homes in the Oxfordshire area. At the time of our announced inspection the service was supporting 47 people.

Since the last inspection, the service had a change of company and was now known as Home Helpers Care Ltd. All staff remained with the company and people continued to receive a service throughout the change. When there is a change of ownership, the ratings information and inspection reports now stay with the location. This ensures transparency for the public and ensures providers will not lose any existing ratings for their locations.

People’s experience of using this service:

People were safe. There were enough staff to meet people’s needs. Staff were aware of their responsibilities to report concerns and understood how to keep people safe. We saw that risks to safety and well-being were managed through a risk management process. There were systems in place to manage safe administration of medicines.

People had their needs assessed prior to receiving care to ensure staff were able to meet their needs. Staff worked with various local social and health care professionals.

People were supported by staff that had the right skills and knowledge to fulfil their roles effectively. Staff told us they were well supported by the management team.

People were treated with respect and their dignity was maintained. They were also supported to maintain their independence. Staff knew how to support people without breaching their rights.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives knew how to complain, and a complaints policy was in place.

The service was well-led. The manager promoted a positive, transparent and open culture where staff worked well as a team. The provider had effective quality assurance systems in place which were used to drive improvement. The provider worked well in partnership with other organisations.

Rating at last inspection: Good. Report published 2 September 2016.

Why we inspected:

This was a planned, routine inspection.

Follow up:

We will monitor all information received about the service to understand any risks that may arise and to ensure the next planned inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk