About the service Capri is a care home providing accommodation for up to nine people, some of whom are living with dementia, a mental health need or a physical disability. At the time of our inspection, there were eight people living in the service. Capri is a larger house providing all single bedrooms and suitable communal facilities
People’s experience of using this service and what we found
People told us they were happy living at Capri. Staff were observed to treat people with kindness and compassion and enabled them to live their lives in the way they wished. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff showed an understanding of equality and diversity and people were treated with dignity, and their privacy was respected. People were supported to be as independent as possible.
The registered manager and staff worked with other external professionals to ensure people received effective care and any health needs were met.
Staff knew how to keep people safe from harm. People told us they felt safe. Infection prevention and control measures were in place and followed by staff. People received their medicines safely and as prescribed.
Enough consistent permeant staff were always available to ensure people's care and social needs were met. Staff had received appropriate training and support to enable them to carry out their role effectively.
Risk assessments and management plans were completed for people and the home environment
to ensure safety.
People and staff were positive about the management of the service and told us the registered manager was very supportive and approachable. Any concerns or worries were listened to, and action taken where required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update
This service was registered with us on 10/10/2018 and this is the first inspection.
The last rating for the service under the previous provider (Isle of Wight Care Limited) was Good (published on 20 February 2019).
Why we inspected
This was a planned inspection based on the length of time since registration.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.