DCL-PRO Services Ltd Also known as Suite 108 Hanovia House,16 Eastman Road, London W3 7YG

DCL-Pro Services provides domiciliary care services for adults with a wide range of needs. The service offers support to people who require help with day to day routines, including personal care, meal preparation, shopping, housework and supporting people out into the community. At the time of our inspection there were 7 people using the service.

People’s experience of the service and what we found:

There were systems in place to keep people safe. Staff safeguarded people from abuse. Risks to people's health, safety and well-being were managed. There were enough staff to meet people's needs and safe recruitment processes were followed.

The provider had effective systems to review incidents, check appropriate action had been taken and identify learning. The provider and staff protected people from the risk or spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well managed. The provider, managers and staff promoted a positive culture in the service. People and relatives were complimentary about staff and the care people received. The provider had an effective quality assurance process in place which included regular audits and spot checks.

People, relatives and staff were regularly consulted about the quality of the service through regular communication, meetings and reviews.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Requires Improvement (published 10 April 2021) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

When we last inspected DCL-Pro Services on 22 February 2021 breaches of legal requirements were found. This inspection was undertaken to check whether they were now meeting the legal requirements.

We undertook a focused inspection to review the key questions of safe and well-led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

DCL-Pro Services provides domiciliary care services for adults with a wide range of needs. The service offers support to people who require help with day to day routines, including personal care, meal preparation, shopping, housework and supporting people out into the community. At the time of inspection there were seven people receiving support.

People’s experience of using this service and what we found

The provider had not always ensured risk management plans were in place to help staff support people safely with specific risks identified in their care needs assessments.

There were a range of quality audits in place, but the provider did not record information from these to confirm the audits had taken place and so as to identify possible trends and ensure improvement actions were completed.

Care workers supported people in accessing and managing their own medicines. People told us they felt safe when receiving care. There were processes in place for the recording and investigation of incidents and accidents. There were processes in place to investigate any concerns regarding the care provided. There were appropriate recruitment processes and there were enough care workers sent to each visit to provide support based upon the care needs of people.

Care workers completed training and received appropriate support so they had the knowledge and skills to provide care in a safe and effective way. A person’s support needs were assessed before care visits started. Care plans described how people wanted their care and support provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had a complaints process in place and people told us they knew what to do if they wished to raise any concerns. Care plans identified how people wanted their care provided and included guidance for care workers on how to achieve this in an appropriate and safe way.

People using the service and staff felt the service was well-led. People confirmed they were contacted regularly by the service to ensure their care was being provided in line with their wishes. The provider worked closely with other organisations to ensure people’s care needs were met in a timely manner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 8 April 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration. We have found evidence that the provider needs to make improvement. Please see the safe and well-led sections of this full report.

Enforcement

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

We have identified breaches of regulation in relation to safe care and treatment and good governance at this inspection. You can see what action we have asked the provider to take at the end of this full report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.