The Care Quality Commission
  • Ambulance service

Archived: Arriva Transport Solutions

Unit 5 Mount Pleasant, Jackson Street, Oldham, Lancashire, OL4 1HH 07776 356945

Provided and run by:
Arriva Transport Solutions Limited

All Inspections

11, 13 February 2014

During a routine inspection

Arriva Patient Transport Solutions transported patients to and from hospital appointments within the Greater Manchester area. They also occasionally transported patients who were being discharged from hospital to addresses further afield. The service was not an emergency transport service. The service had a fleet of 141 vehicles and nearly 300 staff.

All journeys were pre booked and peoples' consent to being transported was assumed. No one was transported against their will.

There was frequent contact between the service and the service commissioners to ensure journeys were provided within the contractual framework. Vehicle crews were not expected to communicate any clinical information on behalf of patients or other services.

Procedures were in place to help ensure the vehicles were clean and the risk of cross infection was minimised.

Vehicles were regularly maintained. They were withdrawn from service if they needed repair or were in any way unsafe.

Staff were vetted to help ensure people in their care were safe.