We carried out a review of the data available to us about Your Quality Care Services Limited (Mayford) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Your Quality Care Services Limited (Mayford), you can give feedback on this service.
Your Quality Care (Mayford) is a domiciliary care agency providing personal care to people aged 65 and over who live in their own homes. At the time of the inspection the agency supported seven people with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were kept safe by kind and caring staff who received regular training and competency checks. Staff were knowledgeable about keeping people safe from abuse and knew how to report any safeguarding concerns.
People were supported with their medicines and to maintain a balanced and healthy diet where appropriate. Staff worked in conjunction with other health and social care professionals so people received effective support.
People’s equality and diversity was respected, as well as their privacy and staff encouraged independence as frequently as possible. Staff were caring in their approach and this was encouraged by the provider.
People told us that they were confident to make a complaint and felt listened to by staff. People felt involved with the reviews of their care and decisions that were made. Risks to people were well managed by staff and these were clearly detailed in care plans. People received care that was responsive to their needs.
Quality assurance audits took place to ensure the high standard of care was maintained. Staff received support from the registered manager and the provider through supervisions and team meetings. There was a caring culture throughout the service from the care staff to the management team that meant that people received the best possible care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
The last rating for this service was good (published 17 October 2018). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the new registration and the CQC inspection schedule.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.