28 September 2020
During an inspection looking at part of the service
Thorn Mount is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
At the time of the inspection 36 people were using the service.
People's experience of using this service and what we found
People told us the service provided good care which met their individual needs. They said staff were
kind and caring. Relatives said they were confident their loved ones were safe and had the right support from staff.
People received care from an experienced group of staff which helped ensure staff were familiar with people and the risks they presented. Staff demonstrated a good understanding of the people they were supporting. Risks to people's health and safety were assessed and well managed. Medicines were managed safely. Staff followed safe infection prevention practices throughout.
There were enough staff to support people where required. Training was completed to support people’s individual needs.
There was a visible staff team committed to delivering good quality care. A range of audits and checks were undertaken.
The service acted positively on the minor areas of improvement we suggested.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
Rating at last inspection
This service was registered with us in April 2019 and this is the first inspection.
Why we inspected
This service had not been inspected since it was registered. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme