Archived: Bishopsmead Lodge

Updated 14 September 2016

This inspection took place on 8 and 11 July and was unannounced. The last inspection took place on 6 January 2015. We found one breach of the regulations of the Health and Social Care Act 2008 relating to the management of medicines. This breach was followed up as part of our inspection

Bishopsmead Lodge is registered to provide accommodation for persons who require personal or nursing care for up to 51 people. The service cares for older people, some of whom are living with dementia. At the time of our inspection there were 41 people living in the service.

There was a registered manager in place on the day of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

In January 2015 we found that medicines were not managed safely. At this inspection the provider had not made sufficient improvements. This is the third inspection where we have found that the service has not managed medicines safely.

People’s rights were not being upheld in line with the Mental Capacity Act 2005. This is a legal framework to protect people who are unable to make certain decisions themselves. In some people’s support plans we did not see information about their mental capacity and Deprivation of Liberty Safeguards (DoLS) being applied for. These safeguards aim to protect people living in care homes from being inappropriately deprived of their liberty.

The provider had not consistently protected people against the risk of poor of inappropriate care as accurate records were not being maintained.

The provider did not have effective systems and processes for identifying and assessing risks to the health, safety and welfare of people who use the service.

The provider had not ensured that people were protected from the risk of cross infection.

Staff were not consistently supported through an effective training and supervision programme.

Staff demonstrated kind and compassionate behaviour towards the people they were caring for. We received positive feedback about the staff and people thought they were caring.

Care records that we viewed showed people had access to healthcare professionals according to their specific needs.

Relatives were welcomed to the service and could visit people at times that were convenient to them. People maintained contact with their family and were therefore not isolated from those people closest to them.

We found four breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of the full version of this report.

Updated 14 September 2016

This inspection took place on 8 and 11 July and was unannounced. The last inspection took place on 6 January 2015. We found one breach of the regulations of the Health and Social Care Act 2008 relating to the management of medicines. This breach was followed up as part of our inspection

Bishopsmead Lodge is registered to provide accommodation for persons who require personal or nursing care for up to 51 people. The service cares for older people, some of whom are living with dementia. At the time of our inspection there were 41 people living in the service.

There was a registered manager in place on the day of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

In January 2015 we found that medicines were not managed safely. At this inspection the provider had not made sufficient improvements. This is the third inspection where we have found that the service has not managed medicines safely.

People’s rights were not being upheld in line with the Mental Capacity Act 2005. This is a legal framework to protect people who are unable to make certain decisions themselves. In some people’s support plans we did not see information about their mental capacity and Deprivation of Liberty Safeguards (DoLS) being applied for. These safeguards aim to protect people living in care homes from being inappropriately deprived of their liberty.

The provider had not consistently protected people against the risk of poor of inappropriate care as accurate records were not being maintained.

The provider did not have effective systems and processes for identifying and assessing risks to the health, safety and welfare of people who use the service.

The provider had not ensured that people were protected from the risk of cross infection.

Staff were not consistently supported through an effective training and supervision programme.

Staff demonstrated kind and compassionate behaviour towards the people they were caring for. We received positive feedback about the staff and people thought they were caring.

Care records that we viewed showed people had access to healthcare professionals according to their specific needs.

Relatives were welcomed to the service and could visit people at times that were convenient to them. People maintained contact with their family and were therefore not isolated from those people closest to them.

We found four breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of the full version of this report.