We carried out a review of the data available to us about Oak Healthcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Oak Healthcare, you can give feedback on this service.
Oak Healthcare is a community based care provider that provides personal care to people living in their own homes. At the time of inspection 20 people were receiving a service and all were in receipt of the regulated activity of personal care.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they did, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider’s oversight and audits of the service were not always effective and had not identified the areas which required improvement that we identified during the inspection. For example, some risk assessments required further information to guide staff.
People's support needs were assessed regularly and planned to ensure they received the support they needed.
Staff had received training in safeguarding and knew how to keep people safe. Staff had been recruited safely and were trained and supported to provide the best possible care for people. Medication was administered safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by kind and caring staff. People were treated with dignity and respect and supported to maintain their independence.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 April 2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.