Safehands Services Ltd

Safehands Services Ltd (Safehands) is a domiciliary care service that provides care and support for people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting 22 people with personal care.

People’s experience of using this service and what we found

People received the care they needed to keep them safe and well. Feedback about the quality of the care and support was good. People were supported by consistent and caring staff. Medicines were managed safely. Some staff did not follow safe infection prevention and control practices, inclusive of not wearing correct personal protective equipment (PPE). However, this was identified by the service during spot checks prior to inspection and was being managed effectively.

Staff knew people well and supported them based on their needs, choices and preferences. They were knowledgeable about people and the topics we asked them about. Staff had received a high level of training which was reviewed regularly. Staff spoke very positively about the support they received and the quality of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care plans were detailed and up to date and contained person centred information.

The service promoted high quality, person centred care and had an open and honest culture. Audits and checks were in place to monitor the quality of the service. The registered manager was approachable and supportive and provided strong leadership to the team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 May 2019 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.