We carried out a review of the data available to us about Imperial Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Imperial Court, you can give feedback on this service.
Imperial Court is a complex of 41 sheltered apartments. People who live at Imperial Court have the option of receiving personal care in addition to support with housekeeping and social activities. There were 19 people receiving personal care at the time of our inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who knew them well, had adequate training and were recruited safely.
Medicines were managed and administered safely. Staff supported people to manage their health needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were detailed and included people’s holistic needs. The care people received was person-centred. People had been involved in planning their care and felt able to speak up if they had any concerns or wished to make changes to their care.
Staff were supported by a management team who were open and transparent. Staff felt supported and told us they could give feedback or suggestions to the registered manager and their views would be listened to.
Systems and processes were in place to support the provider and registered manager to have effective oversight of the service.
However, we found improvements were required to ensure all required areas had been risk assessed accurately and that agency staff profiles were up to date. The registered manager took immediate action to rectify these areas of concern.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 07/05/2019 and this is the first inspection. The last rating for the service under the previous provider was Good, published on 18/08/2017.
Why we inspected
This was a planned inspection to provide a first rating of the service since their registration.
We have found evidence that the provider needs to make improvements. Please see the safe section of this report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Imperial Court on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.