We carried out a review of the data available to us about Westwood Homecare (North West) Limited Bolton on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Westwood Homecare (North West) Limited Bolton, you can give feedback on this service.
Westwood Homecare is a domiciliary care service providing care and support to people living in their own homes. At the time of our inspection there were 27 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Appropriate systems to help safeguard people from the risk of abuse were in place. Safety was assessed and measures put in place to help minimise risks. Medicines were managed safely at the service. Infection prevention and control guidance was followed to minimise risks related to the spread of infection.
Staffing levels were sufficient to meet people’s needs and recruitment was carried out safely. There was a thorough induction programme and training was on-going throughout people’s employment. People’s needs were thoroughly assessed prior to a service being started. Care plans included information about support required to help inform care provision. Appropriate referrals were made to other agencies and professionals when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were well treated and their equality and diversity respected. People’s views were taken into account when agreeing on the support required. Communication needs were taken into account and addressed with appropriate actions.
Complaints were responded to appropriately and used to inform improvement to care provision. The provider was open and honest, in dealing with concerns raised. The management team were available for people to contact and ensured quality checks were made regularly to help ensure continued good standards of care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
We carried out a focused inspection (published 23 September 2020) in the areas of Safe and Well-led. No overall rating was given at the time as all five domains were not looked at.
Why we inspected
This was a planned inspection to look at all five domains and to rate the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Westwood Homecare is a domiciliary care service providing care and support to people living in their own homes. The agency provides help and support to adults with a variety of needs. The service provides a range of care services including; assistance with personal care, preparation of meals, medication administration and companionship. At the time of our inspection there were nine people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The service had systems in place to keep people safe from abuse. People’s risks were monitored and managed appropriately. Staff were recruited safely and staffing levels were sufficient to meet people’s needs. The service managed medicines were managed safely.
Infection control systems were in place and the service had responded appropriately to the extra measures needed to address the current pandemic. Staff had access to appropriate personal protective equipment and guidance on how to use it appropriately.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The care was person-centred and people’s diversity was respected. Complaints were dealt with in an open and honest way. Notifications were sent to CQC as required. Regular satisfaction surveys were completed by staff and people who used the service. Telephone reviews were undertaken regularly, issues identified and actions recorded. The service engaged with local social work teams and other professionals to help ensure joined up care for people they supported.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 April 2019 and this is the first inspection.
Why we inspected
This was a planned focussed inspection to look at the domains of safe and well-led, as the service had not previously been inspected.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.