7 September 2021
During a routine inspection
People's experience of using this service and what we found
People said they felt safe and staff know how to protect them from abuse.
People and their relatives told us they experienced staff who were kind, caring and respectful. People’s care was person-centred. Staff knew people well and were knowledgeable about their individual needs and wishes.
The service was clean and tidy and infection control practices were well managed to minimise the risk of the spread of infection. The service would be able to respond to COVID-19 and other infection outbreaks effectively. We signposted the provider to further resources regarding testing staff within the service.
Medicines were generally well managed. Some medicines risk assessments needed to be put in place, and this was addressed immediately by the registered manager. We have made a recommendation regarding medicines management.
There were enough staff to meet people’s needs, although we were told by staff at times there had been some shortages. This was being addressed via a safe recruitment drive. We made a recommendation regarding monitoring of staffing levels.
Staff training included an induction and ongoing training and development. Staff were supported in their roles.
People received a nutritious and balanced diet. Systems were in place to ensure that people's healthcare needs were met, which included working in partnership with healthcare professionals.
People were able to maintain relationships important to them and activities took place within the service. We have made a recommendation regarding activities to further enhance them.
Systems were in place to monitor the quality of the service being provided. The management team were open and responsive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered on the 1 May 2019 and this is the first inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.