Archived: Partners4Care Limited

Partners4Care Limited is a Domiciliary Care Service providing personal care to people in their own homes. Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection personal care was provided to 99 people.

People’s experience of using this service and what we found

People and their relatives spoke positively about the personal care they received. People told us they received their care and support from regular staff who understood their needs and supported their independence. Electronic call management ensured people received care calls on time and for the right duration.

There were enough appropriately skilled staff to meet people’s assessed needs. Staff training was managed electronically. Staff confirmed training was appropriate to carry out their roles safely and was up to date. Where assessed, people received support from skilled staff to take their medicines safely as prescribed.

Staff discussed how, and records confirmed they had received safeguarding training and were clear on how and when to raise their concerns. The provider had embedded systems and processes which were followed to investigate any concerns. Where appropriate, actions were implemented to keep people safe.

The provider had implemented a range of checks to maintain and improve standards of service. Where areas of improvement were identified, action plans were in place and reviewed for their effectiveness. The registered manager discussed how the service would benefit from further evaluation of performance as it continues to evolve. This included evaluation and feedback on actions taken from feedback, and evaluation of information to identify trends which would be used to focus on key areas of improvement.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 25/06/2019 and this is the first inspection.

Why we inspected

We undertook this targeted inspection to check on specific concerns we had received about skilled staffing levels, medicines management, and service management. A decision was made for us to inspect and examine those risks.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question. We will assess all of the key questions at the next comprehensive inspection of the service.

We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the Safe, Effective, and Well- led sections of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.