Good Life Care Limited

Updated 14 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure the manager would be in the office to support the inspection.

Inspection activity started on 16 March 2022 and ended on 28 March 2022. We visited the location’s office on 28 March 2022.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection.

During the inspection-

We spoke with the registered manager and two staff. We spoke to the relative of the person staff were supporting.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We also sought feedback from a professional involved with the service.

Updated 14 April 2022

About the service

Goodlife Care Limited is a domiciliary care agency. The service provides personal care to people in their own homes. At the time of our inspection, the service provided personal care to one person in their own home.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The care plan and risk assessments had been completed with the involvement of the person and their family. Whilst the service did not directly employ staff, the manager had processes in place to ensure staff had the skills, competencies required. The person’s relative told us they felt their family member was safe when being supported by staff. They had not experienced any missed care visits and staff attended in the agreed timeframes.

People were encouraged to maintain their independence and make decisions. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to monitor the quality of care provided and action was taken where areas of improvement were identified. The manager obtained feedback from people, relatives and staff and used this to drive improvements and develop the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 29 April 2019 and this was the first inspection.

Why we inspected

This was a planned inspection based on when the service registered with us.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.