Creative Support - The Houghtons

Creative Support - The Houghtons is a care home registered to support up to six people with physical and learning disabilities. The accommodation is provided in a one-level, bungalow style premises which provided easy access for people using wheelchairs. At the time of the inspection, six people were living at the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service:

Relatives told us people lived in a caring and supportive environment. Staff were kind and caring, and motivated to provide care in a way that ensured people were happy and content. One relative said, “On the whole, [person] gets good care, and I’m quite pleased.” However, improvements were required in how staff supported a person with complex health needs. More staff needed to be trained to support the person effectively.

People were protected from harm by staff who were trained to identify and report concerns. People were safe because potential risks to their health and wellbeing had been managed well. There were enough staff to support people safely. People were supported to take their medicines. Lessons were learnt from incidents to prevent recurrence. Staff followed processes to prevent the spread of infections.

Detailed care plans ensured staff had information to help them to meet people’s assessed needs. People had been supported to have enough to eat and drink. People had access to healthcare services when required, and this helped them to maintain their health and well-being.

Staff were respectful in how they interacted with people and supported them. They understood people’s individual communication methods and they ensured they gave people information in ways they could understand. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The provider had systems to assess and monitor the quality of the service. The manager and staff were motivated to provide the best service they could for people and their relatives. The manager was aware of the concerns raised about the quality of one person’s care and they were keen to take steps to improve this.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection:

This service was registered with us on 30/04/2019 and this is the first inspection.

Why we inspected:

We inspected the service early because of the requires improvement rating from the last inspection with the previous provider.

Follow up:

We have found evidence that the provider needs to make improvements. Please see the Effective and Well-led sections of this full report. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.