Dr Ann Coxon

Updated 2 August 2019

The provider, Dr Ann Coxon, is registered with the CQC as an individual providing general medical services to private patients, from consulting rooms at 101 Harley Street, London W1G 6AH.

The current rooms occupied by the provider consist of the administration office and two consulting rooms (one room is rented to another service provider). The practice is based on the top floor of the building. The main reception desk and patient waiting room are on the ground floor and are shared with other services based in the building. The reception service is provided by the building’s management service.

The service is provided by Dr Coxon, a doctor of internal medicine and neurology who is a member of the Independent Doctors Federation. The service is available to adults and children over one year old.

Approximately 50 patients are seen by the provider each week. This is mainly patients on return visits (approximately 40 per week) and new patients (approximately 10 per week). Appointments are generally of one-hour duration for new patients and 30 minutes for return visits.

All patients are seen privately and onward referrals are made to private specialist consultants where required. If a patient is registered with an NHS GP, a summary treatment report is sent to the GP if requested by the patient.

Administrative support is provided by a personal assistant (PA) who is also responsible for accounts and reception duties.

Appointments are available between 8.30am and 6.00pm Monday to Friday with evening and Saturday appointments available by arrangement.

Patients are able to contact the doctor by telephone (including text messaging) or email, at any time. Outside of core hours a shared arrangement with a colleague (a doctor of general medicine also based in Harley Street) is in place to ensure 24-hour telephone contact is available to

patients.

How we inspected this service

During the inspection we:

• Spoke with the provider and staff member.
• Reviewed a sample of the personal care or treatment
• records of patients.
• Looked at information the provider used to deliver care
• and treatment plans.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 2 August 2019

This service is rated as Good overall. (Previous inspection November 2017- not rated)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive at Dr Ann Coxon on 30 May 2019, as part of our inspection programme.

The provider, Dr Ann Coxon, is registered with the CQC as an individual providing general medical services to private patients from consulting rooms at 101 Harley Street, London W1G 6AH. The provider is registered to provide the regulated activities of treatment of disease, disorder or injury and diagnostic and screening procedures. All patients are seen privately and referrals are made to private specialist consultants where required.

Our key findings were:

• Care was provided in a way that kept patients safe and protected them from avoidable harm.
• There were comprehensive systems to keep people safe, which took account of current best practice guidance.
• The provider had carried out an infection control audit as recommended at our previous inspection.
• Staff had received appropriate training according to their role.
• The service had processes in place to securely share relevant information with others such as the patient’s NHS GP and other private healthcare providers.
• Patient records were effectively and comprehensively maintained.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect. Patients were involved in decisions about their care.
• The provider organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care