We carried out a review of the data available to us about Empowering U (East Midlands) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Empowering U (East Midlands), you can give feedback on this service.
About the service
Empowering U is a domiciliary care service. It provides care to children and adults with health conditions, living in their own homes. CQC regulates the personal care and support. There were 21 people who received personal care at the time of the inspection. Of these 14 were adults and 7 were children.
People’s experience of using this service and what we found
People’s representatives confirmed their loved ones were supported to have maximum choice and control of their lives and told us staff supported them in the least restrictive way possible and in their best interests. However, the written information in place didn’t include an assessment of people’s capacity where this was needed. Following receipt of the draft report, the registered manager sent us a capacity assessment that they told us was in place at the time of the inspection. However, this capacity assessment was not decision specific.
People were supported by staff who understood how to protect them from abuse and knew the procedure to follow to report concerns. People’s family members spoke highly of the staff and management team and confirmed staff were caring and friendly. Systems and processes were in place to support people’s safety. People’s needs, including their safety in relation to care were assessed and monitored.
Where people were supported with their medicines these were managed safely. Medicines were administered by staff that had received training and had their competency to administer medicines assessed. When needed people were supported to access health care professionals.
People received support from staff that had undergone recruitment checks to ensure they were suitable for to support them. Staff worked within the providers policy and procedure for infection prevention and control and followed current government guidance related to COVID-19.
Quality monitoring was undertaken and kept under review by the provider to drive improvement. The views of people and their relatives were sought including involvement in decisions relating to their care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 11 June 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.