We carried out a review of the data available to us about Trafalgar House Business Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Trafalgar House Business Centre, you can give feedback on this service.
Trafalgar House Business Centre is a domiciliary care agency registered to provide personal care for people who require this due to old age, illness or disability. At the time of the inspection the agency was providing care for two people living in Hampshire.
People’s experience of using this service and what we found
Recruitment procedures of staff members had not ensured all necessary checks had been completed.
Risk assessments in relation to people’s home environment were needed to help ensure the safety of people and staff.
We identified additional procedural policies were required and some amendments were needed to other policies to ensure they covered all aspects of the service provided to people living in their own homes. The registered person promptly made the necessary changes.
We recommend that the registered person refers to current guidance and best practice to ensure there is an effective system and processes in place in relation to robust recruitment and policies and procedures.
Family members were positive about the care their relative received. They told us staff were kind and caring and knew their relative’s preferences.
People received individualised care which met their needs. Staff members told us they were provided with information about the person's care needs. Care plans included information about possible risks and covered areas such as mobility; health and medicines; personal care and potential abuse that may occur due to their needs.
Staff told us they enjoyed their work. One staff member provided most of the care for both people. This meant that people and staff had the opportunity to get to know each other well. Appropriate systems were in place to protect people from the risk of abuse.
Staff members had completed most training relevant for the work they were to undertake. Staff were trained in infection control and confirmed they had been provided with personal protective equipment such as masks, gloves and aprons.
Relatives and staff felt the service was well-managed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update) This service was registered with us on 9/05/2019 and commenced providing a personal care service in June 2020. This is the first inspection.
Why we inspected
This was a planned inspection based on the length of time since the service was registered and when they commenced providing a personal care service.
We have rated the service Good.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.