We carried out a review of the data available to us about Bright Care Cranleigh on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bright Care Cranleigh, you can give feedback on this service.
Bright Care Cranleigh is a service providing care to people in their own homes. Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, the agency was caring for nine people, of which, seven received personal care.
People’s experience of using this service and what we found
Without exception, people told us they were extremely happy with the care they received from the agency. They told us staff were kind, caring, attentive and treated them with respect and dignity. Staff knew people well and care records contained sufficient information to help ensure staff provided appropriate, responsive care.
People told us they felt safe with staff and staff were able to evidence they would know how and when to report a concern or safeguarding worry. Risks to people had been identified and as such, this helped staff keep people safe and free from harm.
People received the medicines they required and people told us staff were very particular about wearing appropriate PPE during the pandemic.
People’s needs had been assessed and help with food and hydration, or attending healthcare appointments was provided by staff. Staff also supported people socially to help ensure they did not feel isolated.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received appropriate training and felt supported and part of a team. They were recruited robustly and shared important information with each other when needed. Office staff were communicative with people and relatives and people were asked for their feedback on the service they received.
There was good management oversight of the service, through a strong management team and robust auditing and governance processes.
Rating at last inspection
This service was registered with us on 10 October 2018 and this is the first inspection.
Why we inspected
We carried out this fully comprehensive inspection as this service has not been rated since their registration with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.