Diamond Smiles Dental Centre Also known as Diamond Smiles

We carried out this announced comprehensive inspection on 6 February 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

• The dental clinic was visibly clean and well-maintained.
• The practice had infection control procedures which reflected published guidance.
• Staff knew how to deal with medical emergencies, improvements could be made to the accessibility and monitoring of emergency equipment and medicines.
• The practice had systems to help them manage risk to patients and staff.
• Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
• The practice had staff recruitment procedures in place. Improvements could be made to the process for obtaining Disclosure and Barring Service (DBS) checks.
• The clinical staff provided patients’ care and treatment in line with current guidelines.
• Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
• Staff provided preventive care and supported patients to ensure better oral health.
• The appointment system took account of patients’ needs.
• There was effective leadership and a culture of continuous improvement.
• Staff felt involved and supported and worked as a team.
• Staff and patients were asked for feedback about the services provided.
• Complaints were dealt with positively and efficiently.
• The dental clinic had information governance arrangements.

Background

Diamond Smiles Dental Centre Ltd is in Barnoldswick and provides NHS and private dental care and treatment for adults and children. The service offers dental implants.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes 3 dentists, 2 dental nurses, 1 dental hygiene therapist, 3 receptionists and a practice manager. The practice has 3 treatment rooms.

During the inspection we spoke with 1 dentist, 1 dental nurse, the compliance manager and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday 8:40am to 5pm

Tuesday 10am to 6:30pm

Wednesday, Thursday and Friday 8:40am to 5:30pm

Saturday 9am-12:30pm

There were areas where the provider could make improvements. They should:

• Implement an effective recruitment procedure to ensure that appropriate checks are completed prior to new staff commencing employment at the practice.
• Take action to ensure the availability of equipment and medicines in the practice to manage medical emergencies, taking into account the guidelines issued by the British National Formulary and the General Dental Council.