Baydan Ltd

Updated 24 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector who visited the agency and another inspector who sought feedback from people using the service, relatives and care staff.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses or flats.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post who is also the registered provider.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider would be in the office to support the inspection.

Inspection activity started on 1st November 2022 and ended on 06/12/2022. We visited the location’s office on 8 and 22 November 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed other information we had received about the service since it was registered with the CQC. We took this into account when we inspected the service and made the judgements in this report. We used all this information to plan our inspection.

During the inspection-

We spoke with the nominated individual who is also the registered manager and two agency office based senior staff. We received feedback from 1 person using the service, 3 care staff.

We looked at three people’s care planning records and found that no one using the service at the moment required help to take their medicines. We also looked at staff recruitment records and other records related to the day to day operation of the service, including quality monitoring records.

Updated 24 December 2022

About the service

Baydan Ltd is a small domiciliary care agency currently providing personal care to 4 people. Not everyone that used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests and the policies and systems in the service supported this practice.

People’s safety was promoted because the service assessed, monitored and managed their safety well. Potential risks that people may encounter had been identified and assessed when people began to use the service and then reviewed to ensure that any changes were identified.

The service had enough staff to cater for the needs of people currently using the service. Pre-employment checks had been carried out for care staff. These checks helped to ensure only suitable applicants were offered work with the service.

No one using the service currently required assistance to take their medicines.

People were protected from the risks associated with poor infection control because the service used effective infection prevention and control measures. Personal protective equipment, for example face masks, gloves and hand sanitiser, was provided in suitable quantities to staff for use as when visiting people. Guidance for staff and training was provided and staff were assessed to ensure these measures were maintained.

The service completed an assessment of each person’s needs and personal wishes about how they were cared for and care plans included guidance about meeting these needs.

There was a process in place to report, monitor and learn from accidents, incidents or other significant events that occurred. No significant events had taken place although the provider told us if any events did occur these would be documented, and they knew about what events needed to be notified to CQC.

There was an effective training system in place. People were supported by staff who had received relevant induction training in evidence-based practice.

People’s nutritional needs were met. No one using the service required support to eat but some did require help to prepare snacks or meals. Staff had taken steps to make sure people’s nutrition and hydration needs were assessed and met.

People’s health needs were met. People’s families assisted people to attend medical appointments and other people were either independent in arranging their healthcare or received practical assistance from staff when needed.

Staff respected people’s choices, including those relevant to protected characteristics, for example, due to disability, cultural or religious preferences.

Governance and oversight processes were effective and helped to assess, monitor and check the quality of the service provided to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This is the first inspection of the service. This service was registered with us on 05/07/2019.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.