R-H-P Outreach Services - Meopham Road

Updated 23 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out the inspection.

Service and service type.

R-H-P Outreach Services - Meopham Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Notice of inspection

This inspection visit took place on 2 December 2021. We gave the registered manager 48hours notice of our inspection.

What we did before the inspection

We reviewed information we held about the service, including details about incidents the provider must notify us about, such as abuse or when a person is injured. We used all this information to plan our inspection.

The provider was asked to complete a provider information return prior to this inspection. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with two people who used the service, two members of care staff and the registered manager. We reviewed two people’s care records and other records relating to how the service is run.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We also received written feedback via email from four involved health and social care professionals.

Updated 23 February 2022

About the service

R-H-P Outreach Services - Meopham Road is a residential care home providing care and accommodation to people living with mental health needs. The service can support up to five people. At the time of the inspection there were three people living at the service.

People's experience of using this service and what we found

People were supported to stay safe and maintain their health and well-being. They were supported by enough staff who knew them well and had been safely recruited. Staff helped people take their medicines in a safe way. The environment was clean and robust infection control procedures were followed.

People were involved in planning their support and this was tailored to their own needs and wishes. They knew how to raise any concerns and complaints about the service and felt able to talk to the registered manager about day to day issues.

The registered manager regularly checked and assessed the quality of the care and support provided to people. They worked to ensure people received high quality personalised care, and to achieve the best possible outcomes. Health and social care professionals said the service communicated well with them and provided a good quality of support to their clients.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of this service.

Why we inspected

This service was registered with us in May 2019 and this was the first inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.