The Care Quality Commission
  • Dentist
  • Dentist

Cheslyn Hay Dental Practice

69-71 High Street, Cheslyn Hay, Walsall, West Midlands, WS6 7AD (01922) 414372

Provided and run by:
Mr Kulwant Singh

Important: The provider of this service changed. See old profile

All Inspections

06 February 2024

During a routine inspection

We carried out this announced comprehensive inspection on 6 February 2024 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Most appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Cheslyn Hay Dental Practice is in Cheslyn Hay, Walsall and provides private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 4 dentists, 1 visiting seditionist, 1 visiting implant dentist, 5 dental nurses, 2 dental hygienists, 1 practice manager and 1 receptionist. The practice has 2 treatment rooms.

During the inspection we spoke with 1 dentist, 2 dental nurses, 1 dental hygienist and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Thursday from 9am to 5.30pm.

Friday from 9am to 4.30pm.

Saturday from 9am to 1pm.

1 December 2015

During a routine inspection

Background

Cheslyn Hay Dental Practice has three dentists, one who works full time and the other two who each work part time, a dental hygienist, two qualified dental nurses who are registered with the General Dental Council (GDC) and a trainee dental nurse. The practice’s opening hours are 9am to 5.30pm Monday to Friday and 9am to 1pm on Saturdays.

Cheslyn Hay Dental Practice provides private treatment for both adults and children. The practice is situated on the ground floor of a converted residential property, the first floor is still utilised as living accommodation. The practice had two dental treatment rooms; both on the ground floor and a separate decontamination room for cleaning, sterilising and packing dental instruments. There is also a reception and waiting area and a staff meeting room which could also be used for private discussions with patients if required.

The practice owner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Before the inspection we sent Care Quality Commission comment cards to the practice for patients to complete to tell us about their experience of the practice. We collected 30 completed cards and spoke to three patients. These provided a positive view of the services the practice provides. All of the patients commented that the quality of care was excellent.

We carried out an announced comprehensive inspection on 1 December 2015 as part of our planned inspection of all dental practices. The inspection took place over one day and was carried out by a lead inspector and a dental specialist adviser.

Our key findings were:

  • Staff had been trained to handle emergencies and appropriate medicines and life-saving equipment was readily available in accordance with current guidelines.
  • The practice was visibly clean and well maintained.
  • Infection control procedures were robust and the practice followed published guidance.
  • The practice had a dedicated safeguarding lead with effective safeguarding processes in place for safeguarding adults and children living in vulnerable circumstances.
  • The practice had enough staff to deliver the service.
  • Staff recruitment files were well organised and complete.
  • Staff had received training appropriate to their roles and were supported in their continued professional development (CPD).
  • Staff we spoke to felt well supported by the registered manager and were committed to providing a quality service to their patients.
  • Information from 30 completed CQC comment cards gave us a completely positive picture of a friendly, caring and professional service.
  • The practice had a rolling programme of clinical audit in place.

There were areas where the provider could make improvements and should:

  • Appropriate signage should be placed on doors of rooms where X-rays are located.
  • Update the training matrix to record the up to date training details for staff.