Background to this inspection
Updated
14 January 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 18 December 2020 and was announced.
Updated
14 January 2021
About the service
Alison House Care Home provides personal care to people aged 65 and over. The service can support up to 29 people and at the time of the inspection 20 people were living at the home.
People’s experience of using this service and what we found
People received safe and effective care and support to meet their individual needs. Care was assessed and delivered in line with people's individual needs and preferences.
People were protected from harm as risks were assessed and managed and staff were confident to recognise and report abuse.
People received their medicines as prescribed and there were procedures in place to ensure the process was carried out safely and monitored on a regular basis.
People were supported by a staff team who had the knowledge and skills to meet their needs effectively. There were sufficient staff on duty to meet people’s care needs in a timely manner.
Staff were well trained and well supported.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff worked in partnership with health and social care professionals to ensure consistency and ensure people received appropriate and safe support. People were supported to access healthcare, and other agencies, when required. People's nutritional needs were met and monitored. People were satisfied with the quality of the food and had regular access to a range of hot and cold drinks.
Staff were caring and respectful, promoting people’s privacy, dignity and independence.
People’s care was responsive to their changing needs. People, relatives and health and social care professionals were involved in the assessment and planning of care and this joint working meant people’s needs were met. People knew how to raise a concern and felt listened to. Information was available in different formats to make it accessible.
People had mixed views about activities. Most felt that opportunities for meaningful activities could be improved and the registered manager was working with the team to achieve this.
People felt the service was well managed and people, and staff, had opportunities to share their views about the service. Staff felt listened to when they shared feedback. Audits monitored the quality of care provided and feedback was sought from people who used the service (and their relatives) to ensure their ongoing satisfaction.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 30 June 2017). At this inspection the service has remained good.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.