We carried out a review of the data available to us about Demidav Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Demidav Ltd, you can give feedback on this service.
Demidav Limited is a domiciliary care agency. It provides care for people living in their own houses and flats to enable them to live as independently as possible. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, 17 people were receiving personal care support.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives told us they felt in safe hands when receiving care from staff. People received safe care and were protected against avoidable harm, abuse, neglect and discrimination.
Risks to people’s safety were assessed and details around the care they required was documented.
Safe recruitment practices were followed.
People received their medicines in a safe way and at the right time. Staff had the training and support they required, and staff competence was checked.
Where the provider took on the responsibility, people were supported and encouraged to maintain good nutrition and hydration.
People told us they were treated with kindness, compassion and respect. People and relatives we spoke with felt they had the time to develop good relationships with staff. Staff encouraged people to maintain their independence and do as much for themselves as they were able to.
Care plans reflected people’s individual needs, preferences and routines in sufficient detail.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; However, sufficient assessments of people’s capacity and their ability to make decisions were not always completed.
Audits taking place in the service identified any actions for improvements, which were taken promptly.
Managers were open and inclusive. The culture of the service was positive. People and staff were asked for their feedback about the care they received.
The registered manager and provider understood their responsibilities, and worked in an open and transparent way. People and their relatives knew how to make a complaint.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 21 June 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.