We carried out a review of the data available to us about Brighter Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Brighter Home Care, you can give feedback on this service.
Brighter Home Care is a domiciliary care service that provides personal care and support to people living in their own homes. The service supported five people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Since the services registration with CQC in July 2019, the registered manager had concentrated on building up the service and developing a stable staff team.
People and their relatives told us they were happy with the service they received and felt safe amongst the staff who supported them. They praised the caring nature of staff and felt staff were very polite and they respected their dignity and privacy.
A consistent staff team ensured people received care from staff who were familiar with their needs. Staff encouraged people to retain their independence and make decisions about their care.
Staff were trained and supported to carry out their role and were knowledgeable about good care practices and their responsibilities to protect people from harm and abuse.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, we have made a recommendation about the processes used to gain people’s lawful consent when they may not have the mental capacity to consent to their care package or specific decisions.
People’s care plans provided staff with the information they needed to support people and the management of people’s individual risks.
The registered manager and staff were passionate about delivering good quality care to people and ensuring people were safe and their needs were met.
The registered manager has a good understanding of the management of people’s needs and development of staff and was open to making improvements to the service. However, further development of their quality assurance systems was needed to ensure that people received safe care from staff who had been suitably recruited and supported.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in July 2019 and this is the first inspection.
Why we inspected
This service had not been inspected since their registration in July 2019, therefore, this inspection was carried out to gain assurances about the quality of care and systems used to monitor and manage the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.