15 August 2013
During a routine inspection
People told us that their treatment plans were always explained and discussed with them, including choices about treatment and costs. They told us that that the practice was always clean, and all the staff were friendly, welcoming and respectful.
We observed staff talking to people throughout our visit in a polite and respectful manner. One person told us, 'I have no complaints'. A member of staff that we spoke with said, 'I would be happy to work here until retirement'.
The provider had effective systems in place to reduce the risk and spread of infection.