We carried out a review of the data available to us about Foxbridge Healthcare Solutions on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Foxbridge Healthcare Solutions, you can give feedback on this service.
Foxbridge Healthcare Solutions Limited is a domiciliary care agency providing personal care to people in the community. At the time of the inspection, one person was using the service. Prior to this, the service had provided specialist care to four people on end of life care.
People’s experience of using this service and what we found
People’s care was delivered in a manner that protected them from the risk of abuse. Risk assessments were carried out on people’s health. Staff followed the guidance in place to manage the risks identified. Staff received training on safeguarding and knew how to identify and report abuse. Staff were aware of their responsibility to keep people safe. People received the support they required to take their medicines safely. Enough staff were deployed to deliver care. People were supported by staff who underwent appropriate recruitment processes. People’s care delivery complied with infection prevention and control methods and protected them from the risk of infection.
People received effective care because staff were supported to undertake their roles. Staff attended training and refresher courses and had supervision which enabled them to provide appropriate care. People were supported to maintain good health and wellbeing.
People and their relatives were happy with the care provided by the service. People were treated with compassion and respect. Staff sought and obtained people's consent before providing care to them. People got on well with staff and had developed meaningful relations with them. Staff respected people’s privacy and upheld their dignity and human rights when providing care. Staff supported people to maintain their independence and to make choices about their lives.
People’s care needs were reviewed and changes were made to their support plans as appropriate. People and their relatives were confident about how to raise concerns and felt the provider considered their views.
People, their relatives and staff made positive comments about the management and leadership of the service. The registered manager was said to be approachable, honest and open to ideas to develop the service. The provider reviewed and audited the quality of care and made improvements when needed. The registered manager ensured staff learnt from incidents when things went wrong and took action to minimise the risk of a recurrence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
We were assured the provider was following national guidance on good infection prevention and control protocols in relation to the COVID-19 pandemic. Staff followed the measures in place to mitigate risks in relation to the COVID-19 pandemic and protect people from the risk of acquiring infections.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 01/08/2019 and this is the first inspection.
Why we inspected
This was a planned inspection of a newly registered service.