About the service Holme Lodge Care Home Physical Disabilities is a residential home registered to provide accommodation with personal care for up to 19 people who live with physical disability. At the time of our inspection, there were 17 people using the service. Holme Lodge is an extensively extended former family home in a residential area of West Bridgford.
People’s experience of using this service and what we found
Risks management plans were in place to ensure risks were managed safely. Regular safety checks for the premises were carried out. The premises were clean and staff followed infection control principles. Following our visit, the cleaning schedules were reviewed and updated. Systems and processes were in place to protect people from avoidable harm. There was enough staff available to respond to people’s needs in a timely manner. Electronic systems were in place to manage and monitor medicines, which helped to reduced errors. People received their medicines as and when they needed them. The provider had systems to review and monitor accident and incidents to prevent recurrence.
People’s needs were assessed and updated regularly. Support plans identified people were involved in their care planning. People’s choices and preferences were fully adhered to. Staff received relevant training and supervision support for their roles. People were supported to eat and drink. The service worked closely with agencies and other professionals to help provide effective care. The provider was working in line with the principles of the mental capacity act.
People were supported, respected and well cared for. We received positive comments from families and staff in the way people were treated. People were involved in making decisions about their life choices. The provider promoted equality and diversity, which was also reflected in people’s support plans.
Positive feedback was received about the quality and leadership of the service. Systems in place showed effective governance processes were available to monitor the service and drive improvement.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 6 August 2019 under a new legal entity. The last rating for the service under the previous provider was Good published on 20 February 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.