Archived: Clarity Homecare Ealing

Clarity Homecare Ealing is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. The majority of people funded their care privately. At the time of our inspection 19 people were using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

During the inspection we found the provider did not have appropriate risk assessments in place for staff around the risks of COVID-19. We have made a recommendation about COVID-19 risk assessments.

The provider had systems in place to safeguard people from the risk of abuse and staff knew how to respond to possible safeguarding concerns. The provider followed safe recruitment procedures and medicines were managed safely. Staff followed appropriate infection prevention and control practices.

Staff were supported to provide effective care through induction, training and supervision. The provider assessed people's needs to ensure these could be met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people well and were respectful. Staff provided care in a dignified way and provided day to day choices for people.

Care plans provided details of people’s preference for care and support and their current interests. This included people’s communication needs. There was a complaints procedure in place and the provider knew how to respond to complaints.

The provider had systems in place to monitor, manage and improve service delivery and to improve the care and support provided to people. Relatives and staff reported the manager was available and responsive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 04 /06/ 2019 and this is the first inspection.

Why we inspected

This was the service’s first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.